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Report on The Bristol General Practice Solutions Website Review &
Planning Meeting 23/6/2010
Present: Terry Kemple, Jonas Andersson, Mandy Price, Tom Pelly, Laura
Killingback
Agreed plan of action:
- Keep gp solutions site “as is” but with link to a new VTS
page: www.bristolgptraining.org.uk
- The gp solutions page will be removed at some point in the
future- likely 31 March 2011
- We will aim for new front page with links by first week of
august. This will be ready for the new intake. Links and pages
will be completed by mid October.
- Pairs of GPEs will be responsible for an area of the site
- Jonas kindly agreed that the update to the site would be covered
by our current annual maintenance costs
- We need to provide a visual “look” for each page for Jonas to
work with
- We’ll ask Thomas Docherty to draw the home page picture now,
ready for beginning Aug, hopefully in readiness for a basic launch
at this time. The next pictures will be added later as ready.
- We’ll ask Thomas for thoughts on colour scheme based on his
pictures
- We’ll have a “Mandy’s notice board” which she can update as
required with daily information
- We need to ensure we have copy right for the pictures
- We’ll set up a spreadsheet of the pages on the site and a
timetable for checking the links – Mandy to keep on top of this
Report on The Bristol General Practice Solutions Website Review &
Planning Meeting 18/3/09
Summary
Our website can be simple or complex,
serve a few or many functions, be updated daily or infrequently, with
content controlled by a single webmaster or entered by many authors.
Feedback received from GPEs in 2008 about
the website includes
- to have vts course info on the deanery site
rather than a separate site, for clarity and ease of access for trainees
- to have a content managed system so we can all
contribute, update and edit more easily
- to delete the registrar handbook on the current
website please as it is very out of date now - most of the equivalent up
to date info is already on the deanery site now.
- to have a much more easily navigable system that
works better in different web-browsers (firefox won't permit me to
"search" for example at present). the homepage needs
to have links more clearly ordered and described so things can be found
more easily. - eg. menu of options bar down the side of the screen in
alphabetical order/ temporal order rather than dotted around the screen
- less information held as downloadable documents
and more as text on the webpage, for ease and speed of access and
reading.
- I quite like the idea of pages we can edit and
write and upload ourselves
- For ST1 and 2 I thought that Michaels GP pro
website content was very good (as was the look of it)
- I have not updated the ST1 / 2 bit for years so
it is woefully out of date. I suggest starting from scratch.
- In order to make this process manageable I
suggest we develop a structure / plan, start of with a few items and
then grow the content
- I would also like to see some content /
contributions from the ST1s and 2s themselves
- I'd find it easier to think of improvements
sitting round a computer with a group and looking at how the current
website works-a bit like how we used to look at eportfolio in small
groups.
- Short summaries about members of the dept with
photos if poss.
- Info for future and current trainees about how to
get onto the training scheme
- Areas for educators, trainees to have discussion
forums to cut down all the email traffic we sift through most days
- I think it is a brand and should retain its name
The purpose of the review is the continuous quality
improvement plan for the website. The plan works by asking and answering 5
questions
- What are you trying to achieve?
- What do you either know or need to know about
this subject to plan change?
- How will you know if the proposed change is an
improvement?
- What changes can you make (with the available
resources)?
- How will you continue the improvement in a cycle
of feedback and change?
The main points of the last plan (June
2006) about ‘What we are trying to achieve’ (followed by my
assessment of success in italics) were to
1. Make the BristolGPsolutions website the first point
of contact or 'homepage' for educationalists and GP learners in the Bristol
area. The site will be the main portal for GP education and news in Bristol
with some information and a lot of sign posting.
I think this has been successful
2. Make the BristolGPsolutions website and its email
alerts a frequently used source of information for all GPs and GP
educationalists in theBristol area.
I think the website currently provides a good source
of information for
GPs in Bristol.
The emails alerts never took off but it had seemed a good way for the GPEs
to communicate to the wider faculty. A problem arose with viruses
continually invading our email list and sending bogus emails so we had to
turn this function off. My view is that the daily trickle
or flood of deanery emails should be contained into one weekly email backed
up by details that can be accessed via the website
3. Provide leadership in learning.
The website is our current flagship for all GP
education in Bristol area and with its content can provide direction in
learning for lost souls. It can be useful at GP appraisals etc to provide
signposts for GPs
4. Increase the efficiency and effectiveness of
communication in the Bristol area of the deanery.
As number 2. The websites are still underused for
communication and could still be improved a lot, so that we don't keeping
getting a constant stream of bits of information from the deanery.
5. Encourage a community of GPs and educationalists
who actively contribute to the planning and content of the website, and
influence local planning for learning.
This happens a bit but because of all the other
changes we have only ever had 2 meetings about the website's development and
its very hard work getting some GPEs to keep their pages up to date. The
whats on page allow planners to know what else is on and plan their own
meetings better. This may be more important with recertification and
CME credits.
6. Encourage creativity and feeling of success in GPs
and educationists by providing a site where they can publish their ideas,
opinions, audits, innovations, and research. Published work can be
referenced in their CVs and appraisal documentation.
This has been a complete failure. Its seems very
difficult to get GPs to share information in this way. I have a sabbatical
from 1/10/09 looking at ‘dissemination of best practice’ so might want to
try again with this initiative.
7. Develop the BristolGPsolutions website so that it
or its successor is a sustainable source of high quality information on
learning.
I think this has worked.
8. Ensure that any information on the website can be
accessed by a maximum of 3 mouse clicks.
A success
I attach 2 appendices
1. The plan for the website.
2. The plan for the GP specialist training part of the website
Terry Kemple
6/5/09
Appendix 1: The plan for the website. Author
Terry Kemple
1. What are you trying to achieve?
a. Make the BristolGPsolutions website the first point
of contact or 'homepage' for educationalists and GP learners in the Bristol
area. The site will be the main portal for GP education and news in Bristol
with some information and a lot of sign posting.
b. Make the BristolGPsolutions website a frequently
used source of information for all GPs and GP educationalists and trainees
in the Bristol area.
c. Provide leadership in learning.
d. Increase the efficiency and effectiveness of
communication and dissemination of best practice in the Bristol area of the
deanery.
e. Encourage a community of GPs and educationalists
who actively contribute to the planning and content of the website, and
influence local planning for learning.
f. Encourage creativity and feeling of success in GPs
and educationists by providing a site where they can publish their ideas,
opinions, audits, innovations, and research. Published work can be
referenced in their CVs and appraisal documentation.
g. Develop the BristolGPsolutions website so that it
or its successor is a sustainable source of high quality information on
learning.
h. Ensure that any information on the website can be
accessed by a maximum of 3 mouse clicks.
i. accommodate the needs of the
VTS (see
appendix 2)
j. A website which is trusted to be up to date in its
content
2. What do you either know or need to know about this
subject to plan change?
a. An up to date website is essential for the Bristol
GP education teams to disseminate information efficiently and effectively.
Arguably we need to use his more as our preferred method of providing
information to our target audience so that GPs always know where they can
get up to date & useful information for their GP lives.
b. Its difficult to gauge the relative effectiveness
of the website (compared to any other website). We know the website is used
but we don’t know how its users rate it. There is very little feedback about
the website.
c. Its difficult to know the best way to present
choices/pathways to information on the website. Show me the perfect website
that suits everyone and we can copy it. The 3 clicks rules to find what you
want seems to be a good rule.
d. It is time consuming keeping it up to date. Some
areas eg quality improvement don’t change very quickly but links with other
websites do have to be changed as other websites often change their
addresses. Some areas gradually change but it is difficult to get
contributors to update their pages on a regular basis (there has been a slow
drift of pages back to TK’s authorship as I give up trying to get a response
from some authors). Some areas change quickly eg ‘Whats on but could be kept
up to date by an administrator (rather than GPE).
e. There are currently 2,400 hits per day and 5,400
visitors per month to the website. Its difficult to know
who the visitors are (ie are they search engines, a few people who keep
accessing the site or the 1000 GPs who are the target audience?)
f. The BristolGPsolutions and the website is an
identifable brand and is useful in terms of of GPs identifying it and
trusting it a source of good information.
g. see recent GPE feedback above
3. How will you know if the proposed change is an
improvement?
a. The total number of hits and visitors increases by
20% but in addition
b. We get better information about how many of our
target audience (ie local GPs and trainees) use the website and find it
useful. If 95% trainees use the website at least once a year, and 40% of GPs
at least once a year?
4. What changes can you make (with the available
resources)?
a. An annual meeting sets a SMART type action plan for
the development of the website
b. Nominate a GPE with overall responsibility for the
website
c. Nominate a GPE or GPEs from each of the teams with
specific responsibility for specific pages.
d. Appoint an administrator to manage the day to day
running of the website ie keeping it up to date
e. Train relevant staff (see b,c,d,) in how to access
and change website pages either using Frontpage software to edit pages,
upload documents that will then automatically be available from a clickable
list on a page (which can work well for News items for example if you give
the documents long descriptive names), or use blog page.
f. canvass feedback from users and nonusers to improve
the effectiveness of the website
5. How will you continue the improvement in a cycle
of feedback and change?
a. There should be an annual meeting to review this
plan.
Appendix 2: The plan for the for the GP Specialist training
part of the website which will be incorporated into the overall plan. Author
Michael Harris
What are we trying to achieve for the ST
part of the website?
A website that
- helps attract people into medicine
- and particularly into General Practice
- “why it’s worth being a GP”
- and specifically to the Bristol GPVTS
- what the Bristol GVPTS has to offer
- structure of the rotations
- the hospital posts
- the training practices
- the release course
- high quality
- informs potential applicants about
- why it’s worth being a trainee in our
scheme
- what they are applying for
- comments from some of our trainees
- what the
Bristol
area and city have to offer
- is a comprehensive resource for our existing
STs, giving
- details of the release courses
- with downloadable handouts and ppts from
workshops
- policy, e.g. attendance policy and
spreadsheet
- ccollated feedback on each day
- and increasingly becomes a resource for
non-Bristol doctors as well
- collated handouts, ppts, on-line study
guides
- provides a “face” to the outside for the
Bristol
VTSn>
- is easy to find and navigate
- separate “home” pages for applicants,
ST1/2s and ST3s
- has structure and content that helps us to
develop our course
- is easy for our team to upload content and documents to
What do we either know or need to know about this subject to plan change
for the ST part of the website?
- how much time it will take, and how much of these
proposals we have the time to do
- whether we can put it across on the website in an
accessible way
- it needs to be easy to assimilate
- with a common style and format, even though will
have multiple authors
- and look attractive
- whether our current web provider provides the most
suitable, and most cost-effective, package
- will a “content managed” system (this is one where
GPEs could upload directly to the site, which automatically applies the
required formatting) suit our needs better?
- are there other providers who can provide a
better, cheaper package
How will we know if the proposed change is an
improvement for the ST part of the website?
- feedback from STs that it’s
useful
- occasional “I found this
useful” contact from potential STs and non-Bristol educators
- increase in applications to
Bristol GPVTS, resulting in higher quality of STs
- easy for people to find what
they’re looking for on the site
- coming up high on Google
searches
- increasing number of “hits”
- uploads more easily
accessible to team
- reduced cost to ST budget
What changes can we make (with the available
resources) for the ST part of the website?
I propose that each of us takes one of the
following tasks:
- responsibility for specific
pages:
- why it’s worth
- wanting to be a GP – I’ve
done that one, it’s at
http://gppro.co.uk/resource/lovegp/lovegp.htm but feel free
to add/criticize it
- being in the Severn Deanery
MH?
- being on the
Bristol
GPVTS
SC?
- living in
Bristol
or the
Bristol
area
SC?
- for each of these,
comments/pages from STs and GPEs SL+?
-
VTS
- the structure of the 3 years
ST1/2 team
- brief description of list of
the hospitals and posts
“
- more detailed info on some of
the posts
“
- what happens on the release
course
“
- RC timetable with links for
each day/workshop to resources, collated feedback
“
- trainer/training practice
links with STs in hospital posts
- our Frenchay base MP?
- GPR
- what trainers and training
practices provide
GR?
- more detailed info on sample
of practices (ask a few trainers to provide this)
- what happens on the release
course ST3 team
- RC timetable with links for
each day/workshop to resources, collated feedback
ST3 team
- brief info on how we ensure
high quality (GPE days, trainer days, QA process) TK?
- trainers
- hospital posts
- release course
- how to become a GP
- how to apply, tips on
applying
SC?
- outline of regulatory
process, nMRCGP process
GR?
- “admin” tasks
- getting us all to submit our
contributions, editing to get common style and format, ensuring are internally linked where needed, submitting pages for uploading ??
- working out how to structure
it all on the website, organizing separate “front pages” for TK?
- potential applicants (to be
linked from national recruitment website)
- STs in hospital posts
- STs in ST3
How will we continue the improvement in a cycle
of feedback and change for the ST part of the website?
- Someone needs to be
responsible for checking it every six months and getting the rest of us
to update it if needed
- Yearly review of website
status at team meeting
Next review March 2011
If you have any suggestions about how we can improve this section email
them to
contact@bristolgpsolutions.org.uk
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